DOMAIN 2
PMBOK 7 Performance Domain · Deep Dive
Team
People deliver projects. This domain is about building, leading and sustaining a high-performing team — culture, leadership, motivation and growth — so people can do their best work and create value.
Visual Map — Team Development (Tuckman)
Performance dips at Storming, then climbs through Norming to Performing. Good leaders shorten the dip with trust, clear roles & ground rules.
Culture & High-Performing Teams
- Psychological safety & trust — speak up without fear.
- Team charter / ground rules; shared vision & goals.
- Clear roles, empowerment & shared ownership.
- Diversity & inclusion; recognition & transparency.
Leadership Skills & Styles
- Management (systems/processes) + leadership (vision/influence).
- Vision, motivation, emotional intelligence, communication, conflict, influence.
- Styles span directive ↔ servant; tailor to team maturity (situational).
- Servant leadership for adaptive teams — remove impediments, serve.
Motivation & Conflict
- Intrinsic > extrinsic: autonomy, mastery, purpose.
- Theories: Maslow, Herzberg, McGregor X/Y, McClelland.
- Conflict modes (Thomas-Kilmann): compete, collaborate, compromise, avoid, accommodate.
- Some conflict is healthy; collaborate for win-win.
Exam Concepts
- Tuckman: Forming-Storming-Norming-Performing-Adjourning.
- Servant & situational leadership.
- Intrinsic vs extrinsic motivation; psychological safety.
- Conflict modes & the team charter.
Executive View
- Build environments where teams thrive.
- Adopt a servant mindset; invest in capability.
- Culture & retention are strategic.
Industry Example
Engineering & Software
- Engineering: cross-functional teams. Software: self-organising agile squads with a servant Scrum Master.
Interactions & Results
- Ways of working tie to Development Approach; relationships to Stakeholders.
- Good signs: high trust & safety, self-organising team, low avoidable turnover, leadership adapts.
60-sec ReviewTuckman's 5 stagesServant vs situationalIntrinsic motivators (A-M-P)5 conflict modesWhat a team charter sets
PMI Visual Wall · Domain Deep-Dive · Team · original instructional design · A3 landscape